Sona Bat's Privacy Policy — Your data is safe with us

1 Introduction

Sona Bat (https://sonabat.win) is a licensed online gaming platform. Our Privacy Policy ("Policy") explains how Sona Bat collects, processes, stores, and protects your personal information. This Policy applies to our website, mobile app, and all related services.

Sona Bat firmly believes that your privacy is a fundamental right. We only collect information that is necessary to deliver our services, meet legal obligations, and improve your experience. We never sell your data or share it with unauthorized third parties.

By creating an account or using our services, you are considered to have read and accepted this Privacy Policy. If you do not agree with this Policy, please refrain from using Sona Bat's services.

2 What Information We Collect

Sona Bat collects information in several ways. We only gather what is necessary to operate our services. The three categories of information are described in detail below:

Sona Bat never stores your full payment card number or password. All sensitive information is protected using industry-standard encryption.

3 How Your Data Is Used

Sona Bat uses your information only for legitimate purposes. We never use your data without your consent. Sona Bat may use your information for the following reasons:

• Account Management: To manage registration, login, and account security.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• Identity Verification: To complete the KYC process and verify your age.
• Customer Service: To respond to your questions or complaints and to resolve any issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To personalize your gaming experience and develop new features.
• Responsible Gaming: To monitor gaming behavior and identify potential issues.

Sona Bat never sells your information to third parties for marketing purposes. If you no longer wish to receive promotional emails or messages from Sona Bat, you can opt out at any time.

4 Who Your Data Is Shared With

Sona Bat does not sell, rent, or share your personal information with any third party without authorization. However, there are specific circumstances where sharing information is required:

• Payment Provider: To process transactions with mobile banking services such as bKash, Nagad, and Rocket. These providers are governed by their own privacy policies.
• Game Provider: Third-party game studios may receive limited data necessary for game operation.
• Legal Authorities: Information may be disclosed in response to court orders, government investigations, or other legal requirements.
• Security Services: With specialist firms for fraud detection and cybersecurity assurance.

Before sharing any data with third parties, Sona Bat ensures that the relevant organization meets appropriate data protection standards and uses the information solely for the intended purpose.

5 Cookie Policy

The Sona Bat website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Sona Bat uses the following types of cookies:

• Essential Cookies: Essential for the website's core functionality. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings, such as language and login status.
• Analytics Cookies: Used to monitor site usage and improve our services.
• Security Cookies: Used to detect fraudulent activity and keep accounts secure.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features on Sona Bat to not function properly.

6 How Long Data Is Retained

Sona Bat retains your information for as long as necessary to provide our services. Even after account closure, certain data may be kept for a defined period to meet legal requirements.

• Account information: for the duration the account is active and up to 5 years after closure.
• Transaction history: up to 7 years, as required by law.
• KYC documents: 5 years after verification or as required by law.
• Gaming history: 3 years after account closure.
• Support conversations: up to 2 years.

After the applicable retention period, Sona Bat securely deletes or anonymizes your data so that you can no longer be identified.

7 Data Protection Measures

Sona Bat employs industry-leading technology and processes to keep your information secure. Our security framework is regularly audited by independent third parties.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Encryption: Sensitive data stored in our databases is protected with high-grade encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Regular vulnerability testing conducted by third parties.
• Access Control: Only authorized personnel are permitted to access specific data.

In the event of a data breach, Sona Bat will promptly notify the relevant authorities and affected members as required by law, and will take immediate action to address the incident.

8 Your Rights

As a Sona Bat member, you have several important rights over your own data. We respect these rights and are committed to fulfilling any request within a reasonable timeframe.